{"id":75319,"date":"2020-10-16T15:43:16","date_gmt":"2020-10-16T20:43:16","guid":{"rendered":"https:\/\/aprende.gigacore.io\/knowledge-base\/consultar-y-crear-tickets\/"},"modified":"2020-10-16T15:43:16","modified_gmt":"2020-10-16T20:43:16","slug":"consultar-y-crear-tickets","status":"publish","type":"ht_kb","link":"https:\/\/gigacore.io\/docs\/articulo\/consultar-y-crear-tickets\/","title":{"rendered":"Como consultar tus tickets en Gigacore"},"content":{"rendered":"\n<p>En este art\u00edculo te explicaremos c\u00f3mo consultar los tickets de soporte relacionados con tu cuenta en Gigacore desde tu \u00c1rea de Cliente.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>C\u00f3mo consultar tus tickets<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Accede a tu cuenta en Gigacore. <\/strong>Inicia sesi\u00f3n en el \u00e1rea de cliente de Gigacore con tus credenciales.<\/li>\n\n\n\n<li><strong>Accede a la secci\u00f3n de tickets:<\/strong> Una vez que hayas iniciado sesi\u00f3n, haz clic en <strong>Soporte > Mis Tickets<\/strong> en el men\u00fa principal.<\/li>\n\n\n\n<li><strong>Visualiza tus tickets:<\/strong> Aqu\u00ed encontrar\u00e1s una lista completa de todos los tickets asociados a tu cuenta, organizados seg\u00fan su estado:\n<ul class=\"wp-block-list\">\n<li><strong>Abiertos<\/strong><\/li>\n\n\n\n<li><strong>Cerrados<\/strong><\/li>\n\n\n\n<li><strong>En progreso<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Opciones disponibles:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Filtrar por estado:<\/strong> Usa los filtros para localizar f\u00e1cilmente tickets seg\u00fan su situaci\u00f3n actual.<\/li>\n\n\n\n<li><strong>Buscar tickets espec\u00edficos:<\/strong> Utiliza el campo de b\u00fasqueda para encontrar r\u00e1pidamente un ticket por palabra clave, asunto o n\u00famero de ticket.<\/li>\n\n\n\n<li><strong>Crear nuevos tickets:<\/strong> En esta secci\u00f3n tambi\u00e9n encontrar\u00e1s un bot\u00f3n para abrir un nuevo ticket de soporte si necesitas ayuda adicional.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Video Tutorial<\/h2>\n\n\n\n<div class=\"sp-embed-player\" data-id=\"cZfO2bVM0Nk\"><script src=\"https:\/\/go.screenpal.com\/player\/appearance\/cZfO2bVM0Nk\"><\/script><iframe loading=\"lazy\" width=\"100%\" height=\"100%\" style=\"border:0;\" scrolling=\"no\" src=\"https:\/\/screens.nodored.com\/player\/cZfO2bVM0Nk?width=100%&#038;height=100%&#038;ff=1&#038;title=0\" allowfullscreen=\"true\"><\/iframe><\/div>\n","protected":false},"excerpt":{"rendered":"<p>En este art\u00edculo te explicaremos c\u00f3mo consultar los tickets de soporte relacionados con tu cuenta en Gigacore desde tu \u00c1rea de Cliente. C\u00f3mo consultar tus tickets Video Tutorial<\/p>\n","protected":false},"author":3073,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[3679],"ht-kb-tag":[],"class_list":["post-75319","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-primeros-pasos"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como consultar tus tickets en Gigacore - Documentacion Gigacore<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gigacore.io\/docs\/articulo\/consultar-y-crear-tickets\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como consultar tus tickets en Gigacore - Documentacion Gigacore\" \/>\n<meta property=\"og:description\" content=\"En este art\u00edculo te explicaremos c\u00f3mo consultar los tickets de soporte relacionados con tu cuenta en Gigacore desde tu \u00c1rea de Cliente. 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