{"id":75540,"date":"2026-01-30T15:20:20","date_gmt":"2026-01-30T20:20:20","guid":{"rendered":"https:\/\/gigacore.io\/docs\/?post_type=ht_kb&#038;p=75540"},"modified":"2026-01-30T15:20:21","modified_gmt":"2026-01-30T20:20:21","slug":"como-ver-tus-tickets-cerrados-en-gigacore","status":"publish","type":"ht_kb","link":"https:\/\/gigacore.io\/docs\/articulo\/como-ver-tus-tickets-cerrados-en-gigacore\/","title":{"rendered":"C\u00f3mo ver tus tickets cerrados en Gigacore"},"content":{"rendered":"\n<p>En Gigacore, todos los tickets de soporte se gestionan desde tu \u00c1rea de Cliente, en la secci\u00f3n: <strong>Soporte \u2192 Tickets de soporte<\/strong> Desde ah\u00ed puedes revisar tanto tus solicitudes activas como las ya resueltas.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"450\" src=\"https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-10-1024x450.png\" alt=\"\" class=\"wp-image-75541\" srcset=\"https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-10-1024x450.png 1024w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-10-300x132.png 300w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-10-768x337.png 768w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-10-50x22.png 50w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-10-1536x675.png 1536w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-10-60x26.png 60w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-10-100x44.png 100w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-10.png 1890w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfPor qu\u00e9 no veo mis tickets cerrados o antiguos?<\/h2>\n\n\n\n<p>Cuando ingresas a <strong>Tickets de soporte<\/strong>, el sistema muestra por defecto \u00fanicamente los tickets activos, es decir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Abiertos<\/li>\n\n\n\n<li>En progreso<\/li>\n<\/ul>\n\n\n\n<p>Esto se hace para mantener tu vista limpia y enfocada solo en solicitudes que a\u00fan requieren atenci\u00f3n.<\/p>\n\n\n\n<p>Sin embargo, tus tickets pueden tener otros estados, como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cerrado (ya resuelto)<\/li>\n\n\n\n<li>En espera<\/li>\n<\/ul>\n\n\n\n<p>Estos tickets no se muestran inicialmente porque ya fueron atendidos o est\u00e1n pausados por alg\u00fan motivo.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">C\u00f3mo mostrar tus tickets cerrados<\/h2>\n\n\n\n<p>Para ver tus tickets cerrados (o inactivos), sigue estos pasos:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Ubica el interruptor de tickets inactivos<\/h3>\n\n\n\n<p>En la parte superior derecha del listado encontrar\u00e1s un interruptor con un mensaje similar a: <strong>\u201cXX tickets inactivos han sido ocultados\u201d<\/strong> Ese n\u00famero corresponde a la cantidad de tickets cerrados o inactivos que tienes actualmente.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"381\" src=\"https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-11-1024x381.png\" alt=\"\" class=\"wp-image-75542\" srcset=\"https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-11-1024x381.png 1024w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-11-300x112.png 300w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-11-768x286.png 768w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-11-50x19.png 50w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-11-1536x571.png 1536w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-11-60x22.png 60w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-11-100x37.png 100w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-11.png 1699w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">2. Activa el interruptor<\/h3>\n\n\n\n<p>Haz clic en ese switch para desactivarlo. Una vez hecho esto se mostrar\u00e1n autom\u00e1ticamente todos tus tickets cerrados e inactivos y ver\u00e1s aparecer tu historial completo de tickets en la lista.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Buscar un ticket espec\u00edfico<\/h2>\n\n\n\n<p>Cuando ya est\u00e9n visibles los tickets cerrados, puedes usar el buscador ubicado en la parte superior izquierda.<\/p>\n\n\n\n<p>Ah\u00ed puedes buscar por:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ID del ticket (por ejemplo: <code>#123456<\/code>)<\/li>\n\n\n\n<li>Asunto del ticket<\/li>\n<\/ul>\n\n\n\n<p>Esto es muy \u00fatil si tienes muchos tickets y quieres encontrar uno en particular r\u00e1pidamente.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"532\" src=\"https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-12-1024x532.png\" alt=\"\" class=\"wp-image-75543\" srcset=\"https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-12-1024x532.png 1024w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-12-300x156.png 300w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-12-768x399.png 768w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-12-50x26.png 50w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-12-1536x797.png 1536w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-12-60x31.png 60w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-12-100x52.png 100w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2026\/01\/image-12.png 1670w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">Si deseas regresar a la vista original (solo tickets activos) simplemente vuelve a activar el mismo interruptor. Esto ocultar\u00e1 nuevamente los tickets inactivos y dejar\u00e1 visibles solo los tickets abiertos o en progreso.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En Gigacore, todos los tickets de soporte se gestionan desde tu \u00c1rea de Cliente, en la secci\u00f3n: Soporte \u2192 Tickets de soporte Desde ah\u00ed puedes revisar tanto tus solicitudes activas como las ya resueltas. \u00bfPor qu\u00e9 no veo mis tickets cerrados o antiguos? Cuando ingresas a Tickets de soporte, el&#8230;<\/p>\n","protected":false},"author":3073,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[3679],"ht-kb-tag":[],"class_list":["post-75540","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-primeros-pasos"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>C\u00f3mo ver tus tickets cerrados en Gigacore - Documentacion Gigacore<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gigacore.io\/docs\/articulo\/como-ver-tus-tickets-cerrados-en-gigacore\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo ver tus tickets cerrados en Gigacore - Documentacion Gigacore\" \/>\n<meta property=\"og:description\" content=\"En Gigacore, todos los tickets de soporte se gestionan desde tu \u00c1rea de Cliente, en la secci\u00f3n: Soporte \u2192 Tickets de soporte Desde ah\u00ed puedes revisar tanto tus solicitudes activas como las ya resueltas. \u00bfPor qu\u00e9 no veo mis tickets cerrados o antiguos? 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