{"id":68463,"date":"2023-04-21T09:13:37","date_gmt":"2023-04-21T14:13:37","guid":{"rendered":"https:\/\/aprende.nodored.com\/?p=68463"},"modified":"2023-04-21T10:00:59","modified_gmt":"2023-04-21T15:00:59","slug":"como-crear-una-regla-de-escalamiento-escalation-rules-de-tickets-de-soporte-en-whmcs","status":"publish","type":"post","link":"https:\/\/gigacore.io\/docs\/como-crear-una-regla-de-escalamiento-escalation-rules-de-tickets-de-soporte-en-whmcs\/","title":{"rendered":"Como crear una Regla de Escalamiento (Escalation Rules) de Tickets de Soporte en WHMCS"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">\u00bfY qu\u00e9 es WHMCS?<br><br><\/h2>\n\n\n\n<p><strong>WHMCS<\/strong> es una plataforma integral que puedes utilizar en tu negocio de hosting web y automatizaci\u00f3n de facturaci\u00f3n. <\/p>\n\n\n\n<p>Te permite gestionar eficientemente tu negocio de hosting web y automatizar la facturaci\u00f3n. <strong>Una de las funciones esenciales de WHMCS es su sistema de tickets de soporte.<\/strong> <\/p>\n\n\n\n<p>Este sistema te permite gestionar las solicitudes de soporte de tus clientes de manera efectiva y proporciona una plataforma centralizada para comunicarte con ellos. <\/p>\n\n\n\n<p><strong>Adem\u00e1s, el sistema de tickets te permite crear reglas de escalamiento, que brindaran respuestas autom\u00e1ticas a tus clientes o inclusive escalar los tickets a equipos de soporte de mayor nivel cuando sea necesario.<\/strong> Esto te permite asegurarte de que los tickets importantes se manejen de manera eficiente.<\/p>\n\n\n\n<p>Para crear una regla de escalamiento de ticket de soporte en WHMCS, simplemente sigue estos pasos:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tutorial<\/h2>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"WHMCS | C\u00f3mo crear una Regla de Escalamiento (Escalation Rules) de Tickets de Soporte\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/y-ehVvBpQWs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><br>Pasos para crear una regla de escalamiento de tickets de soporte.<br><br><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Inicia sesi\u00f3n en tu \u00e1rea de administraci\u00f3n de WHMCS con tus credenciales de inicio de sesi\u00f3n. <br>Una vez dentro de la plataforma, da clic en el <strong>Icono de una llave inglesa en la parte superior derecha > Ajustes > Reglas de escalafon<\/strong>.<br><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2023\/04\/reglas-1024x396.jpg\" alt=\"reglas\" class=\"wp-image-68465\" width=\"840\" height=\"324\" srcset=\"https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2023\/04\/reglas-1024x396.jpg 1024w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2023\/04\/reglas-300x116.jpg 300w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2023\/04\/reglas-768x297.jpg 768w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2023\/04\/reglas-360x139.jpg 360w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2023\/04\/reglas-1536x595.jpg 1536w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2023\/04\/reglas-624x242.jpg 624w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2023\/04\/reglas-50x19.jpg 50w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2023\/04\/reglas-100x39.jpg 100w, https:\/\/gigacore.io\/docs\/wp-content\/uploads\/2023\/04\/reglas.jpg 1901w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\">\n<li>Da click en <strong>Agregar nueva regla<\/strong>.<br><br><\/li>\n\n\n\n<li>Ingresa un nombre para la regla de escalada que describa el prop\u00f3sito o los criterios de la regla.<br><br><\/li>\n\n\n\n<li>Establece los criterios de escalamiento. En este paso, definir\u00e1s las condiciones que deben cumplirse para que se escalen los tickets. Puedes establecer criterios basados en diferentes factores, como el estado del ticket, la prioridad o el tiempo transcurrido desde la ultima respuesta.<br><br><\/li>\n\n\n\n<li>Establece la acci\u00f3n que se debe tomar cuando se activa la regla. Aqu\u00ed, definir\u00e1s qu\u00e9 suceder\u00e1 cuando un ticket cumpla con los criterios de escalamiento. Puedes elegir enviar el ticket a un equipo de soporte de mayor nivel, notificar a un supervisor por correo electr\u00f3nico, enviar una respuesta al cliente o incluso cerrar el ticket.<br><br><\/li>\n\n\n\n<li>Despu\u00e9s de configurar la regla, haz clic en <strong>Guardar Cambios<\/strong>. <\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>A partir de ese momento, cualquier ticket que cumpla con los criterios de escalada definidos en la regla se escalar\u00e1 autom\u00e1ticamente al equipo de soporte de mayor nivel o se tomar\u00e1 la acci\u00f3n especificada en la regla.<\/p><\/blockquote><\/figure>\n\n\n\n<p>En resumen, la <strong>funci\u00f3n de reglas de escalamiento de tickets de soporte en WHMCS<\/strong> es una herramienta esencial para asegurarte de que los tickets importantes reciban la atenci\u00f3n adecuada de los equipos de soporte, para comunicarte r\u00e1pidamente con tus clientes o tomar acciones efectivas en cada ticket. <\/p>\n\n\n\n<p>Espero que esta explicaci\u00f3n te haya sido \u00fatil y que puedas configurar las escalaciones de ticket de soporte en WHMCS sin problemas.<\/p>\n\n\n\n<p>Si tienes preguntas sobre esta funci\u00f3n recuerda que estoy siempre dispuesto a responder a todas tus preguntas en <a rel=\"noreferrer noopener\" href=\"https:\/\/gigacore.io\/docs\/grupos\/resellerhosting\/foro\/whmcs\/\" target=\"_blank\">nuestro foro de WHMCS<\/a>.<\/p>\n\n\n\n<p>PD: Como bien sabes, WHMCS es una herramienta escensial para el crecimiento de un negocio de hosting, si est\u00e1s buscando el complemento perfecto para poder iniciar tu empresa, recuerda que contamos con <a href=\"https:\/\/nodored.com\/reseller-hosting.php#precios\" target=\"_blank\" rel=\"noreferrer noopener\">planes de Reseller Hosting que incluyen la licencia de WHMCS<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00bfY qu\u00e9 es WHMCS? WHMCS es una plataforma integral que puedes utilizar en tu negocio de hosting web y automatizaci\u00f3n de facturaci\u00f3n. Te permite gestionar eficientemente tu negocio de hosting web y automatizar la facturaci\u00f3n. Una de las funciones esenciales de WHMCS es su sistema de tickets de soporte. Este&#8230;<\/p>\n","protected":false},"author":3073,"featured_media":68682,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3501],"tags":[],"class_list":["post-68463","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trucos-y-consejos-de-whmcs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como crear una Regla de Escalamiento (Escalation Rules) de Tickets de Soporte en WHMCS - Documentacion Gigacore<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gigacore.io\/docs\/como-crear-una-regla-de-escalamiento-escalation-rules-de-tickets-de-soporte-en-whmcs\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como crear una Regla de Escalamiento (Escalation Rules) de Tickets de Soporte en WHMCS - Documentacion Gigacore\" \/>\n<meta property=\"og:description\" content=\"\u00bfY qu\u00e9 es WHMCS? WHMCS es una plataforma integral que puedes utilizar en tu negocio de hosting web y automatizaci\u00f3n de facturaci\u00f3n. Te permite gestionar eficientemente tu negocio de hosting web y automatizar la facturaci\u00f3n. Una de las funciones esenciales de WHMCS es su sistema de tickets de soporte. 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